Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an online casino we haven't covered yet? This page explains how to reach Best Online Casinos and what we can (and can't) help with.
What we can help with
Best Online Casinos is an independent research and comparison site covering online casinos available to US players. We're not a casino ourselves, and we don't process deposits, bonuses or withdrawals on behalf of any operator. That means the questions we're best placed to answer are about our own content, not about the status of your casino account. Reach out to us if you want to:
- Ask about how we rate and rank the operators listed on this site
- Report outdated information, a broken link or an incorrect bonus figure
- Suggest a licensed US casino we haven't yet reviewed
- Raise a concern about something you've read on the site
- Ask general questions about how online casino bonuses, licensing or payment methods work
What we can't help with
Because we're a review and comparison site rather than an operator, we're not able to resolve account-specific issues. If your question involves any of the following, it needs to go directly to the casino in question, using the support channels listed on its own site:
- Deposits, withdrawals or delayed payouts on a specific casino account
- Bonus credits, wagering progress or a bonus that hasn't applied correctly
- Identity verification (KYC) requests or document uploads
- Account access, password resets or self-exclusion requests with a specific brand
Every reputable licensed casino publishes its own support contact, usually via live chat or email, and it's the fastest route to a resolution since it has access to your actual account.
Before you write in about a bonus
A lot of the questions we receive are about bonus terms, since offers like the ones shown on this site (welcome packages up to several hundred percent of a first deposit, plus free spins) always come with conditions attached: wagering requirements, maximum cashout limits, game restrictions and expiry windows. We do our best to summarise the headline terms accurately, but the operator's own terms and conditions page always takes precedence. If a bonus hasn't behaved the way you expected, that's a conversation for the casino's support team, not for us — though we're still glad to hear about it so we can check our own information is current.
Responsible gambling and support services
If you're reaching out because gambling has stopped being enjoyable, is affecting your finances, or you're worried about your own play or someone else's, we'd rather point you toward help than have you wait on an email reply. Our Responsible Gambling page covers deposit and time limits, self-exclusion programmes, and links to US support services. Every licensed casino also offers its own responsible gambling tools, and these are usually the quickest way to set limits or pause your account.
How we handle what you send us
When you contact us, tell us as much as you can up front — which page or review you're referring to, what looks wrong or out of date, and any links or screenshots that help us check it. We read every message, but as a small independent team we can't guarantee an instant response, and we don't offer live chat or phone support ourselves. For anything related to our editorial approach, our About Us page explains how we research and rate the casinos listed here, and our Terms and Conditions page covers the rules that govern use of this site.
A quick note on what this site is not
We don't accept payment to change a rating, and no operator can buy a better position in our rankings. If you're contacting us as a representative of a casino brand and want to discuss a listing, say so clearly in your message — we'll treat commercial enquiries separately from reader questions, and any partnership will still be disclosed to readers where it applies.
Next step
If your question is about our content, our process, or something you've spotted that needs a second look, send us the details and we'll work through it. If it's about a live account issue with a specific casino, its own support desk will get you a faster answer than we can.